Easily please your clients with great customer service
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Customer service is improved with chat and video calls. We create software to satisfy client demands, empower your team, and maintain company synchronization.
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Trusted by over 1500 companies across the world
Be present on all available platforms.
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Everything you need for providing world-class support.
Analyse and improve your customer service.
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- Identify places for development
- Increase in agent output
- Assessing client satisfaction
Connect on popular customer Channels
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- Effectively control all channels
- Provide real-time support
- Empower customers to self-serve
Simple yet powerful Ticketing System
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Manage all client communications in one app to save time. Maintain a record of all communications, integrate your preferred tools, automate routine operations.
- Custom domains
- Unlimited number of users
- Fully customizable and scalable
Our customers say it best.
Sarah Naughton
Jens Malmqvist
Sarah Naughton
Vojtech Kelecsenyi.
Amily Moalin
Easy integration with 120+ tools.
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This allows companies to reach customers through their preferred method of communication and respond to them quickly and efficiently. The software can also prioritize and manage the volume of inquiries, ensuring that each customer receives a prompt and satisfactory response.
This feature automatically assigns support tickets to the most appropriate agent based on their skills and availability. This helps ensure that each customer’s inquiry is handled by the right person and reduces wait times.
A built-in knowledge base provides quick answers to frequently asked customer questions, reducing the workload on support teams and improving customer satisfaction.
Workflows can be customized to match the company’s support policies, ticket prioritization, and escalation procedures, ensuring that each customer’s issue is handled efficiently and effectively.
Workflows can be customized to match the company’s support policies, ticket prioritization, and escalation procedures, ensuring that each customer’s issue is handled efficiently and effectively.
Workflows can be customized to match the company’s support policies, ticket prioritization, and escalation procedures, ensuring that each customer’s issue is handled efficiently and effectively.
Try Lumi for free right away!
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- Free 14-day trial
- Ticketing system
- Analytics