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Easily please your clients with great customer service
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Customer service is improved with chat and video calls. We create software to satisfy client demands, empower your team, and maintain company synchronization.
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Trusted by over 1500 companies across the world
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Be present on all available platforms.
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Get started with 130 features and 200 integrations.
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Everything you need for providing world-class support.
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Analyse and improve your customer service.
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With knowledge on task distribution, SLA breaches, and team performance, you can enhance your customer service. Create unique reports to track KPIs particular to your company.
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- Identify places for development
- Increase in agent output
- Assessing client satisfaction
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Connect on popular customer Channels
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Impress clients by being accessible through their preferred channel and facilitating smooth transitions at each stage of the customer experience. Include of conversational interfaces, such as live chat, call center assistance.
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- Effectively control all channels
- Provide real-time support
- Empower customers to self-serve
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Simple yet powerful Ticketing System
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Manage all client communications in one app to save time. Maintain a record of all communications, integrate your preferred tools, automate routine operations.
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- Custom domains
- Unlimited number of users
- Fully customizable and scalable
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Our customers say it best.
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Sarah Naughton
XperienceHR
We still provide remote customer service in part by utilizing CIVER's online chat platform. Customers visiting our website can connect to a Navigator in real time by clicking the chat button. Thanks to @civer, we were able to keep in touch with our clients at this difficult period.
Jens Malmqvist
Websignal
Also, I want to thank @Cliver! After an upgrade, we recently had a difficulty with a Magento setup, but despite this, they persisted, and the support team did their magic. We have used them for the last ten years. Thank you everybody!
Sarah Naughton
XperienceHR
We still provide remote customer service in part by utilizing CIVER's online chat platform. Customers visiting our website can connect to a Navigator in real time by clicking the chat button. Thanks to @civer, we were able to keep in touch with our clients at this difficult period.
Vojtech Kelecsenyi.
123-Nakup
Randomly joining chat on our website (shoutout @cliver) is one of my absolute favorite things ever. Simply conversing with your consumers is wonderful since it serves to remind you of why you do what you do. If you have chat but have never used it, I strongly suggest it.
Amily Moalin
WP Officer
Also, I want to thank @Cliver! After an upgrade, we recently had a difficulty with a Magento setup, but despite this, they persisted, and the support team did their magic. We have used them for the last ten years. Thank you everybody!
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Easy integration with 120+ tools.
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Connect your favorite apps to Civer software. Chat with customers, enter their information into a CRM, handle orders, and take payments.
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This allows companies to reach customers through their preferred method of communication and respond to them quickly and efficiently. The software can also prioritize and manage the volume of inquiries, ensuring that each customer receives a prompt and satisfactory response.
This feature automatically assigns support tickets to the most appropriate agent based on their skills and availability. This helps ensure that each customer’s inquiry is handled by the right person and reduces wait times.
A built-in knowledge base provides quick answers to frequently asked customer questions, reducing the workload on support teams and improving customer satisfaction.
Workflows can be customized to match the company’s support policies, ticket prioritization, and escalation procedures, ensuring that each customer’s issue is handled efficiently and effectively.
Workflows can be customized to match the company’s support policies, ticket prioritization, and escalation procedures, ensuring that each customer’s issue is handled efficiently and effectively.
Workflows can be customized to match the company’s support policies, ticket prioritization, and escalation procedures, ensuring that each customer’s issue is handled efficiently and effectively.
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Try Lumi for free right away!
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Boost the traffic to your website and social media accounts. online traffic into sales, and clients into advocates.
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- Free 14-day trial
- Ticketing system
- Analytics